Create Health Reviews

Review of Create Health from Emma

Clinic flat out refused to give me a copy of any clinic documentation they had on my embryo, prior to my FET. We were told by an embryologist she would verbally tell me and I could write it down, but WOULD NOT provide a copy of documentation of the embryo being transferred that day. My husband and I were present at the clinic for a FET at the time.nnI requested very basic information on the embryo that they had already thawed and were about to TF. (I wanted to see if it was a day5 blast & that it was mine ie had my patient identifiers on the document; as we had 2 embryos frozen) prior to them transferring it into my body. Which, I don’t feel is an unreasonable request by any means.nnI was then told I could have a document about my other embryo only (we had 2 total: 1x still left in freeze) but not the one they were using for the transfer today.nWeirdly, this embryo was from the same batch. This set off alarm bells for my husband and I (why would they only provide us a copy of the information for the embryo we weren’t using?)nnWe then had the (?)manager call me, gaslighting me. Explaining to me that ‘this is not what was said’ to me (In that, I wasn’t refused to be given any documentation) and that I had requested documents from another clinic, (which I hadn’t) and that there was a “miscommunication about what you wanted.”nI was very clear about what I was requesting. So this is simply untrue.nImportant to note the manager wasn't even present, did not witness the conversation; she was working from home…nnMy option was quickly becoming: to receive an FET with an embryo that the clinic was refusing to give me ANY form of documentation on, or cop the expense, risk and heartbreak of having to cancel my cycle: refreeze/ unfreeze at a later date and run the risk I lose my embryo in the process of this. I have a complex condition so reaching the point where everything aligns and I can go for a FET is a big deal. It was special and exciting for us.nnUltimately, I refused to have my FET done until I was provided with some form of documentation (alarm bells were really going off in my head at this point). I felt with the lack of information provided, it could have been anyone’s embryo (or anything) that they were going to be transferring (how would we really know?!). I had previously been to another clinic and had a FET, where I saw two embryologists check my embryo (as safe guarding). So the fact that we only saw one embryologist that day was alarming.nnI was eventually given a photocopied document with information, but the embryo EMB# had been scribbled off so we couldn’t see it. We have later noticed our embryo ID on a previous document doesn’t match anything on this document.nnI ended up going through with the transfer. I really felt ‘damned if I do- damned if I don’t’. By that point - I was so upset, had already run well over my appointment time, the environment felt tense, negative and the procedure rushed. I felt like a farm animal getting inseminated (get her done and get out)nnI highly anticipate a poor outcome after this (what a waste!). I’m hoping the embryo TF’d was in-fact ours and was checked thoroughly (there will always be an awful feeling of not really knowing)nnEvery patient who comes through the Create Clinic - should be given access to timely, accurate and transparent information when they request it, including documentation (if they require it) related to THEIR care and THEIR biological materials. I truely believe this is an absolute basic need. The stakes are so high for families. This should not be treated as a flippant routine procedure.nnIm a nurse and am highly accustom to tight processes, health legislation and compliance, accountability and transparency of care; and I am well aware of the freedom of information act.nnThe fact the clinic has not bothered to reach out to provide us these requested documents or given us any kind of confirmation of our biological material, after so clearing requesting this, is disappointing.nnThis event was a devastating, and pretty traumatising, red flag for me.

By Google Reviews on Sunday, Jul 06, 2025