Review of Olive Fertility Centre Victoria from Honest Critic
I’m genuinely unsure where to begin. I’m extremely surprised by the positive reviews for this clinic, as my experience has been overwhelmingly disappointing. Here are the main concerns I’ve encountered:
1. Poor communication: Phone and email communication with the staff is consistently unreliable. While they may return calls eventually (usually the same day or later), they rarely answer the phone in real time. When they do respond, the answers are often vague — commonly “I don’t know” or “You’ll need to speak to the doctor,” which then takes weeks or even months to schedule.
2. Unanswered emails: Nearly half of the emails I sent (and I sent very few) went completely unanswered. Again, phones are virtually never answered, making email the only option — and even that is inconsistent at best.
3. Lack of patient-centered care: As my treatment progressed, it became increasingly clear which areas needed further investigation or adjustment. Unfortunately, attempts to raise these concerns with the Olive team — including doctors — were met with resistance, indifference, or dismissal. I found myself having to repeatedly advocate just to be heard, which only added stress to an already difficult process.
4. Age bias: If you are considered “still young,” be prepared to feel overlooked. This attitude wastes valuable time and may ultimately impact fertility outcomes. Every patient deserves personalized care, regardless of age.
5. Pushing unnecessary tests: I was pressured to undergo tests that were either unnecessary or already covered by MSP — yet I was still billed. This felt more like upselling than responsible medical care.
6. Clinic visits: Appointments felt rushed and superficial. There was little to no guidance offered, and I often left with more questions than answers.
In summary, I do not recommend this clinic. I am now receiving treatment at a different clinic and have had a significantly more positive experience.
If your goal is to truly move forward in your fertility journey, I strongly suggest finding a clinic that prioritizes clear communication and compassionate care — qualities that, in my experience, were lacking at Olive.
I sincerely hope that clinic management reads this review and takes it seriously, using the feedback as an opportunity to implement meaningful improvements. This journey is rough enough on its own and people deserve to be treated better and have a fair chance in becoming parents. Thank you..
