Hannam Fertility Centre Reviews
By Yelp Reviews on 12/08/2017
Review of Hannam Fertility Centre from James S.
Very irresponsible. They did not return my calls or emails. When I visited in person to know their policies. I was told I need to pay $150/- to talk to Dr. Hannam on phone to clarify all my doubts because no appointments are available for a couple of months. Just to get my concerns answered do I need to pay for appointment. What if the clinic doesn't accept my situation. These people have no concern to patient's psyche or agony. Just rob innocents in the name of baby making hi-tech medical business.
Review of Hannam Fertility Centre from Nurse N.
Hannam Facility Centre has little face time with the actual patient/client and it is much like a conveyor belt of women walking from bloodwork to ultrasound then out, no additional human interaction/consultation - I am not bothered by this though as I appreciate to just get in and out fast. But others may find it a bit cold and impersonal.
The consistent issue that I experienced was poor and miscommunication. They never wrote anything down, just called or left voicemails with information relayed and asked me to write it down. This included lab results and medications, doses etc. I found this to be sketchy and does not align with best practices in healthcare at all. If I asked any follow-up questions via email, they seemed to not ever know my information well, even though the email was going to my specific health team. They also gave me incorrect information/misdirection a few times that luckily I caught and was able to clarify before it ended up being an issue.
The worst experience that I had was when I was to do one more retrieval and they emailed me to let me know that everything was "ready to go" for the transfer day and then the next day sent a message that I had an appointment to start the prep for the next cycle. This was very stressful for me because we only had one frozen embryo at that time and I didn't want any errors with it. When I asked for them to look into this and clarify, the nurse said she couldn't look into my information at that time and needed to check "if I in fact had a viable embryo". This was a really emotional and distressing experience. I did in fact had an embryo and they never acknowledged their error or apologize for the miscommunication. In fact, they didn't acknowledge any of there errors throughout the process. I spoke with the manager about it and she agreed that was not professional and apologized for them and noted she would follow-up with me afterwards and never did, even after I tried to follow-up with her. I honestly did not expect much, but acknowledgement and an apology from my health team.
Lastly, they overcharged us with pretty much every invoice but did not reimburse us until the end of our time with them. We asked if this could be transparent on the invoices/receipts so we knew how much they were overcharging us, but they said no. By the end, there was almost $7000.00 owed back to us.
Overall the experience was poor, lacked professionalism and most importantly the practices do not align with basic health care best practices (I know because I work in health care).
If you do go with Hannam as your IVF choice, be sure to keep track of everything and don't hesitate to connect with them to follow-up if something does not look right.
By Yelp Reviews on 04/20/2023
Review of Hannam Fertility Centre from Nikki T.
6 months for an appointment? Give me a break. Other clinics see patients as early as two weeks.
By Yelp Reviews on 02/04/2022
Review of Hannam Fertility Centre from Stephanie K.
After try another fertility clinic, we were referred to Hannam. Dr.Robb is so professional and on point, and made us feel comfortable by thoroughly explaining everything. We couldn't be happier with the quality of care at Hannam after having a negative experience at another clinic.
By Yelp Reviews on 03/10/2021
