Fertility Point Reviews
By Google Reviews on 12/12/2024
Review of Fertility Point from Lakin Laroux
Dr. Austin and his staff are amazing. I’ve never felt more cared for by any other office. Definitely a place that makes you feel understood. Everyone in the office from the business side, receptionist, & nurses all show empathy to your situation. After 7 years of infertility thanks to them and IVF I have my sweet baby boy. I would recommend them to anyone dealing with infertility.
Review of Fertility Point from Mimi A
This place is unprofessional especially whilst handling something as sensitive as fertility.\n\nI would not trust this place. Poorest communication. Find somewhere else to go.
By Google Reviews on 09/28/2025
Review of Fertility Point from Moureen Njeri
My sister was there and was never given her money after they asked for an egg donation. Shes now sick and they ignored our call after they got wat they wanted from her. All we needed is communication
By Google Reviews on 09/21/2025
Review of Fertility Point from Anne Tabalia
A rare combination of professionalism and genuine empathy. Making every visit stress free😚
By Google Reviews on 08/18/2025
Review of Fertility Point from Bilha Gitau
The best IVF clinic, supportive staff and the IVF doctor listens and answers all the questions. Very professional
By Google Reviews on 08/15/2025
Review of Fertility Point from Brianna Sanden
The clinic, at best have been misleading and negligent. We contacted Fertility Point late last year to begin IVF. Not only did they back-date our contract (verifiable) to the first date of communication, they claimed that we were then outside of the refundable time-frame allowed by the contract when we wanted to discontinue treatment after Dr K had us on such high levels of DHEA and a combo drug with more DHEA in it, that both Dr Rajesh and a second opinion given by Harley Street Fertility said were actually damaging to my reproductive health.\nThey are horrible with communication. Not only did they not tell us ahead of time that we weren’t going to be seeing Dr K, as he was out on family leave, but they also at one point tried to charge us an additional $1,000 USD for what they said was a mistake on their part (for not adding something into the contract). While this scam is prevalent in some areas, I did not expect to have an IVF clinic try it.\nThey discounted medical history (endometriosis) and questioned the diagnosis (when it’s been diagnosed through surgery), and were generally overbearing and rude to women. I cannot recommend them, in fact I recommend staying away. We have reported them to TriCare.
By Google Reviews on 08/10/2025
Review of Fertility Point from Stephanie Grayson
My provider is great. However, the front desk, telephone systems, and portal leave quite a bit to be desired, which impacts my care and communication with my provider. The front desk never answers the phone, the telephone automated system loops and then disconnects the call, and even though the automated system mentions "for faster results, communicate with your provider through the portal," I still do not get timely feedback ( > a week to respond). All of this hasn't just happened once but repetitively since I've been a patient.\n\nEDIT, based on clinic feedback to this review. Even since you've responded, I've continued to receive the same terrible service. Responding to a review with a positive statement of intent, isn't enough. You don't have the follow through to actually fix the problem. Ugh!\n\nFor patients or potential patients reading these reviews, note that there is a very similar theme amongst the lowest of reviews. This happens with more than just one patient. They aren't addressing the issues.
By Google Reviews on 07/03/2025
Review of Fertility Point from Valeri Lapacek
I was never a patient because the wait was so long. I emailed forms to be a patient min-January and the emailed me asking to be a patient 3rd week of April (3.5 months!) just for them to call and schedule an appointment. They also had poor communication about what was missing in the forms (only that they were incomplete). WHY ARE THEY STILL DOING PAPER - THIS IS SO SLOW/INCONVENIENT! I went with Spring Fertility in Portland and they are AMAZING and I got an appointment in 3 weeks & had IUI the next cycle! However, if you do not have insurance coverage (or poor coverage) save yourself TIME and $$$ by using CNY (it is all over the forums).
By Google Reviews on 05/06/2025
Review of Fertility Point from Qynne McKibben
Dr. Austin and his team are the reason my husband is on his way to better health and might have an opportunity at having his first child.\n\nIf you read my other reviews, especially as it is to do with local primary care options - please heed my warnings! If left to local primary care options - of which my husband and I have struggled with two… I mean it with all my heart that this specialist is worth his salt and deserves all the praises.\n\nDr. Austin’s team and their instructions for my husband have never been lacking to the extent neither of us have ever been denied a test (minus struggling to stay still in the MRI machine)… and it’s obvious Dr. Austin and his entire team cares about his patients. Especially those men who come to him that are extraordinarily unwell.\n\nFor us, seeing Dr. Austin wasn’t just a chance at having a baby my husband hasn’t been gifted. But at keeping my husband alive, with quality of life; and continues to be, as we struggle to acquire appropriate primary care - Dr. Austin empowers his patients to recognize we deserve to be treated and cared for and I continue to be so grateful for his current care of my husband -\n\nAll offices could learn a lot from Dr. Austin and his team - thank you for caring about us, and going the extra mile STILL, even when our insurance made things tricky… you all saw sickness and jumped to action.\n\nHe and I are so so grateful. And this is aside from not having conceived yet - and maybe not ever as we are getting older - but giving him the opportunity to try, now, while there IS still time… and ALSO not be sick (the effects of low testosterone atrophy the male physique, corrupt the sperm, and cause decreased life expectancy). Just the idea of having the chance to try not being robbed from him in the name of wellness… the intricacies are so nuanced and Dr. Austin slays it - giving my husband a chance at a legacy but most importantly, a quality of life.\n\nThank you. Thank you. Thank you.
By Google Reviews on 05/05/2025
Review of Fertility Point from writerholiq
The best fertility clinic in east africa! Had my daughter thanks to these guy.
By Google Reviews on 02/27/2025
Review of Fertility Point from Walter junior Ayanga
Literally the worst clinic you could ever thinking of visiting .Don't make the mistake of seeking their services ,rude and arrogant receptionist who thinks she's the boss to poor time management .went there at 9am was attended to at 11am literally the first private hospital l went to with rude nurses who ignore you went you ask them for an update about your treatment.if you are planning to be a donor at this clinic don't they are very difficult with payments they might end up not paying you your money .donated there 3wweks later still waiting for my payment yet they tell you they'll pay up on the day of the retrieval.
By Google Reviews on 12/27/2024
Review of Fertility Point from Heidi Chavarin
Dr. Austin and his team are amazing! He is so personable and knowledgeable. His team is so wonderful and make you feel so comfortable! Because of Dr. Austin we got to celebrate our little one turn 3 months a few days ago! Highly recommend this office.
By Google Reviews on 12/09/2024
Review of Fertility Point from Evelyn Bollo
Customer care and customer service is wanting.I was at the point by 8am as advised but up till now 12.42 no service.\nThe sad bit is that I was not updated on the progress.I had to shout to be heard and for them to take action.\nThe staff have "att " to say the least.Not as friendly as I thought..
By Google Reviews on 07/27/2024
Review of Fertility Point from Lu Deng
I have had a wonderful experience at Fertility Point today.\nBeing patient and understanding really helped me here.\nThe reception lady was very kind. The pharmacy team was wonderful. The doctors here are some of the best I have experienced.\nIt will all be worth it, I look forward to holding my baby in my arms.\nThank you Fertility Point!.
By Google Reviews on 07/27/2024
Review of Fertility Point from Adol Ajak
Fertility point have the best services ever. They knows what they are doing. Each an every one of them does his or her job perfectly. So if you are ready to start the journey to become the parents, this is the best center for you. Have a Trust in God and don't think too much, always be positive and know that when God says yes, no one can say no. We must win this in Jesus's name 🙏 🙌.
By Google Reviews on 07/27/2024
