Center for Surrogate Parenting, LLC Reviews

By Google Reviews on 01/05/2025

Review of Center for Surrogate Parenting, LLC from HENRY LAWRENCE

We had terrible experience and there were mutiple failures from the engagement managers. There was severe lack of accountability and professionalism in delivering any results. We ended up terminating our contract after 15 months without any progress.\n\nAvoid working with this agency at all cost. We ended working with other agency and have had great result.\n\nHere are the details on how CSP missed in delivering any results:\n\n1) Prolonged Process: The process has taken much longer than initially promised. After 15 months since we began this journey, we have yet to be matched with any surrogate.\n\n2) Lack of Engagement: Since we signed the contract in April, 2023, there has been a lack of proactive engagement from CSP. We experienced radio silence from our case managers for a year and had to reach out multiple times in April 2024 to get CSP’s attention, ultimately enforcing a weekly cadence with our case manager and asking her manager to attend our call to make any progress.\n\n3) Unsuitable Candidates: We presented our criteria for a surrogate to CSP in April 2023. However, when candidates were finally presented to us 13 months after, they consistently failed to meet our standard criteria. Many did not receive medical clearance from our doctor or were located far from our preferred locations.\n\n4) Unfulfilled Promises: In May 2024, we were promised a potential surrogate in California who had supposedly expressed interest in matching with us. However, we were informed less than 12 hours before our scheduled match call that the surrogate seemingly and suddenly had backed out. We felt we were not informed transparently about her intent to work with other intended parents.