Brown Fertility Reviews
By Google Reviews on 06/03/2025
Review of Brown Fertility from shaneris Stephens
This one star is only to their billing department. I was blessed enough to conceive on my own before I got deep into my treatments. I informed the staff in Feb about my natural pregnancy and was to told allow 4-6weeks for processing. I followed up in April/May was informed that my account was not processed and they were working on it. Well here we are in June and I have yet to receive my refund back. Now they are telling me I have to wait for a refund board that conveys in June. Which I don’t understand have to do with me. The contract I signed said 4-6 weeks. When it was time for me to submit payment I did so in their timely manner. I now I feel like I’m being punished for naturally conceiving..
Review of Brown Fertility from David Stephens
Well this is our first visit and they failed to tell my wife her insurance covered nothing so they wanted the full amount up front. A little warning would have been NICE after our 3 hour drive..
By Google Reviews on 06/26/2025
Review of Brown Fertility from Estefanía Roso
I started my first IVF cycle in March 2024, but unfortunately, it didn't work on my first attempt. I decided to continue and try again. Today, in May 2025, I have my baby in my arms, a healthy and beautiful girl. I definitely recommend them. I am so grateful to the Brown Fertility team. Thank you so much for helping me fulfill my biggest dream of becoming a mother.
By Google Reviews on 06/03/2025
Review of Brown Fertility from M. M.
When i called to make the appointment I specifically asked to be seen by the specialist, I was assured that I would and was charged a specialist copay fee accordingly. Now that my appointment is in 30 mins I am being told that I would be seen by a nurse practitioner. Had to cancel and was charged $75 for cancellation which was higher than the copay.\n\nYou could've just been transparent from the begining..
By Google Reviews on 06/03/2025
Review of Brown Fertility from Wanpimol Skoglund
I had my embryo transfer in July 2024, which unfortunately did not result in a successful pregnancy. After the transfer, I requested a biopsy for my remaining embryo, as I was advised it could help with my next cycle.\n\nOn July 29, 2024, I asked for authorization to move forward with the biopsy, expressing my desire to complete it before deciding whether to proceed with another retrieval. I received confirmation that billing would send me a cost sheet, which I promptly signed after receiving it.\n\nOn August 10, 2024, I reached out for an update on the status of the genetic testing, but there was no clear response. On August 12, I followed up again and was told they were confirming with billing, but I hadn't heard anything definitive. On August 13, I was told the biopsy could still be done in August if we received authorization.\n\nHowever, despite my clear request to have the biopsy completed before considering another retrieval, the clinic continued to suggest the possibility of starting another cycle while I was still waiting on the biopsy results. This repeated suggestion made me feel that the clinic wasn’t prioritizing getting the biopsy done as quickly as possible.\n\nOn August 20, 2024, I received an update that the biopsy could be done, but only if we had authorization. At this point, the lack of communication and constant delays had left me frustrated. I decided to wait, but still, the process dragged on. Finally, on August 27, 2024, after getting authorization from my insurance provider, I learned that the lab had not yet received my sample. I was informed that biopsies were only done once a month, but no updates came after that.\n\nI became increasingly frustrated with how hard it was to get answers from the clinic. Despite multiple calls and emails, it felt impossible to get clear communication, and I was left in limbo for weeks. On September 28, 2024, I finally received the biopsy results, almost two months after my initial request.\n\nDue to these delays, lack of communication, and ongoing difficulty reaching the nurse team, I decided to seek care at another clinic. I feel that my concerns were not addressed in a timely manner, and I hope the clinic can improve their communication and processes moving forward.
By Google Reviews on 04/03/2025
