IVFMD Reviews
By Yelp Reviews on 10/16/2024
Review of IVFMD South Florida Institute for Reproductive Medicine from Kris M.
I'm a displaced patient from the hurricane, you are WITHIN the prelude network, and your Boca office refused to see me for one ultrasound appointment that I desperately need. Scheduling called me at seven in the morning, had me hold for 40 minutes, terrible customer, service, heartless, I will be complaining to the prelude network, Progny and anyone else who will listen!!
Shame on you.
Review of IVFMD South Florida Institute for Reproductive Medicine from Sabrina C.
To the woman reading this: I am so sorry you're in this situation. The process is so hard so you should find a practice that supports you through this journey. Although Dr. Thompson is a gem (and she is the reason I came here) she is retiring in Sept (2025) so don't waste your time with this practice. I work in medicine and this place is a disgrace. Misinformation is given constantly by the nurses and they have very little compassion despite such an emotional process. EVERY billing statement, and I mean every single one, I received was incorrect. The first one was based on an insurance plan from 2023 even though it was 2024, the staff never took the time to look at the new plan coverage. Thankfully I know how insurance works and was able to get this corrected but I feel bad for those who aren't aware and just pay whatever they demand. I have found this office to be a heartless factory and would absolutely not recommend this place. Find a place that actually cares and gives you the right information the first time. Sending you so much love on your journey!
By Yelp Reviews on 05/09/2025
Review of IVFMD South Florida Institute for Reproductive Medicine from Liz E.
I would not recommend IVFMD. Every time I called, I was left on hold for over 30 minutes before anyone picked up. The doctor consistently ran an hour behind schedule, yet if you're even a few minutes late, they cancel your appointment without hesitation.
During check-in, I witnessed front desk staff laughing about patients' messages in the portal -- some of which involved people sharing how stressed and emotional they were. It was incredibly unprofessional and disheartening to see. I asked to speak with an office manager and was told no one was available.
This office feels completely disorganized and poorly managed. If you're already going through something as emotionally intense as fertility treatment, this is the last environment you want to deal with.
By Yelp Reviews on 04/01/2025
Review of IVFMD South Florida Institute for Reproductive Medicine from holly p.
There aren't enough words to express how appreciative my fiancé and I are of everyone in this office. If you are looking for a fertility clinic, this is it.
We had met previously with a different clinic that was highly recommended and we did not feel we were going to get the attention that we wanted and needed with them . Luckily we found IVFMD. After our first meeting with Dr. Palmerola we knew that we were in great hands and that this was the place for us. They really care about you and making your dreams come true. And they made ours come true! Thank you so much. The entire team is amazing!
By Yelp Reviews on 09/05/2024
Review of IVFMD South Florida Institute for Reproductive Medicine from Yuly L.
I don't like to speak negatively about anyone but I 1000000%%% agree with the other frustrated woman who have been walked over and totally lied by this place!!! THIS PLACE IS HORRIBLE!!! STAY AWAY DO NOT GIVE YOUR MONEU TO THIS money thirsty heartless people!! Everyone is horrible! From the doctor to the staff super informal they never follow up order you the incorrect testing!! It's just absurd!! THIS IS A MONEY MAKING BUSINESS AND THEY DO NOT CARE ABOUT YOU I've been waiting for my doctors response for two plus weeks now and the nurse keeps on telling for over three weeks she is going to send me a checklist and never sends it. Save yourself the heartache and troubles and find someone else
That really cares. Good luck!
By Yelp Reviews on 08/21/2024
Review of IVFMD South Florida Institute for Reproductive Medicine from Joanna P.
While the physician care is good, the staff turns what should be a positive medical care experience into a negative one. The financial department and care coordinators say they will do everything in their power to help you when you have an issue but then pass the responsibility along to different team members of the staff and in the end nothing gets resolved. There is simply no follow through. When you go to follow up they tell you someone else will help you. The back and forth and time wasted is absurd. Although the doctors may be good, a poorly run and chaotic office environment can significantly impact your experience in a negative way. Wait times in office can be up to 3 hours for simple bloodwork and when you ask for status updates you are met with an attitude by the front desk. It seems they are too busy and take on more patients than they can deliver proper care to. I would recommend finding an office that can deliver more consistent and compassionate care. Also, beware of their billing. They will deliver simple services like bloodwork or semen analysis in office and tell you after the fact that you owe 1k for the services rendered without checking your insurance for coverage first. We were billed for services covered by our insurance at a very high rate. This should have been communicated prior to testing and although we provided insurance information at our first visit, our insurance was not contacted until after we complained. Overall a very negative experience and we really wanted to love this place since they came recommended by a close friend. We are still receiving bills in the mail months after terminating care despite paying up front in office everything we were asked to pay including being billed again for our first consult visit which was covered by insurance and copay paid at the time of visit.
By Yelp Reviews on 07/28/2024
Review of IVFMD South Florida Institute for Reproductive Medicine from curtis kudlicka
Good place.
By Google Reviews on 05/23/2024
Review of IVFMD South Florida Institute for Reproductive Medicine from Maria B.
Awful customer service. I do not recommend this place for your family planning needs. The staff will over schedule people at the same time and make you wait for hours every single time you come in. I honestly did not read the reviews before going in, but my physician had recommended them. I do not recommend this place. Find another provider with better customer service.
By Yelp Reviews on 12/06/2023
Review of IVFMD South Florida Institute for Reproductive Medicine from Maria C.
Terrible customer service for a Fertility office, front desk staff doesn't care about their patients, would not recommend this office to anyone don't waste your time and go somewhere else.
By Yelp Reviews on 09/26/2023
Review of IVFMD South Florida Institute for Reproductive Medicine from Talia G.
I am writing this review so other woman can learn about my experience with Dr. Eisermann and IVFMD South Miami and hopefully be swayed to go elsewhere.
My partner and I live abroad and wanted to use my previously 10 frozen eggs to make embryos. Ultimately, the lab at IVFMD was not able to result any embryos from my previously frozen eggs and my partner's frozen sperm. However, after my experience with them I would never choose to continue my fertility journey with them and these are the three reasons why:
1. LIMITED APPOINTMENT AVAILABILITY & LIMITED AVAILABILITY OF ONSITE LAB TO PROCESS EMBRYOS. Our first Telehealth consult with Dr. Eisermann was in August 2023 and was a positive experience. He ensured us that living abroad would not be an issue and that using the frozen eggs was a good idea. We had some delays in our testing due to our location however we got the go ahead to proceed with the procedure December 10th, 2023. Due to a severe lack of communication in the office and limited appointment availability, the attempt to make embryos was not scheduled in their lab until Feb 6th! That is a two month delay!! I expressed our concerns to Dr Eisermann and he admitted that he did not know why it was taking so long and blamed "human error'
1. STAFF COMMUNICATION IS IMPERSONAL AND DISORGANIZED. The staff did not have noted in our file that we lived abroad which was an important detail in our process. For example, they would not allow us to come in at 9am for the semen deposit because apparently that can only happen after 11:00 am. This caused us to further have to push back our appointments due to the fact that we were not local and that they couldn't accommodate us at what seemed like a logical time to have an appointment at a medical facility.
3. POOR BEDSIDE MANNER FROM DR. EISERMANN. Dr. Eisermann claimed immediately that we were fertile after only requesting blood tests. He never did a sonogram to look at my eggs. After I submitted my own sonogram (because I was worried that perhaps a cyst was causing me to be infertile) he said "Wow, if I had known you had this many eggs I would have recommended a fresh egg transfer" Had he initially done a proper analyzation of me as a patient he would have changed his course of recommendation for our fertility journey.
In our final call to discuss our lab results (of the embryos not fertilizing), Dr. Eisermann admitted that "if I were you, I would not use our offices again either" and gave me recommendations for other fertility doctors. This should be a TELL TALE SIGN TO GO ELSEWHERE!
By Yelp Reviews on 05/03/2023
Review of IVFMD South Florida Institute for Reproductive Medicine from Jennifer G.
IVFMD is not a doctor's office- it is a business. Steer clear.
If you are seeking fertility treatment, you are vulnerable, emotional, and desperate for help to have a baby. Emotionally and financially, it is draining. Save yourself any superfluous stress and find a different fertility clinic. As explained in detail below, besides waiting months for an initial consultation and a follow up consultation, an IVFMD employee stole my credit card from my purse before a procedure while I was in the bathroom and used it to order lunch delivered to the office (as well as hundreds of dollars to online retailers). Not once did Scott Roseff apologize to me or my husband for what had happened to us. Scott did not call us to explain our thousands' of dollars worth of test results. In fact, we were told we owed the business $25.00 after all was said and done.
We waited months for an appointment with Scott Roseff. We finally got in for a consultation in October 2022. Roseff's desk and office is littered with paraphernalia graffitied with titles such as "#1 Baby Maker". Scott Roseff told us he would get us pregnant. He went on about Board Certification... and quizzed us to see if we knew what that meant, which was a bit off-putting. He asked for a hug after the consultation because he "is a hugger". He pretended he cared about our journey to becoming parents. We made follow up appointments for two procedures (HSG and SIS). Roseff was booked so I had to make these appointments with Dr. Gerkowicz (a very kind doctor). We were told Roseff was not available until January 2023 to go over the HSG, SIS, as well as the blood work. This was concerning but I figured this was normal in the fertility treatment world (it turns out this is not normal).
The waiting was, sadly, not the worst part about IVFMD. After the HSG and SIS (both invasive procedures), I was notified by my credit card company that the credit card I used at IVFMD Boca was compromised. I saw a $50 and change charge for a local restaurant amongst the charges for hundreds of dollars to online retailers. I called the local restaurant and asked who ordered this large lunch on my credit card. The man told me, "This is strange... it was delivered to a doctor's office... address 9960 N Central Park Blvd." The address of IVFMD Boca. I contacted IVFMD Boca immediately and notified them of this. My main concern was that other patients' identities and credit cards were in danger of being compromised. I was contacted by the COO. Ultimately, the COO concluded that the medical assistant, who was in the exam room during the HSG and SIS, also had her credit card stolen and that we had the same exact credit card number, but for one digit. This was obviously implausible. This is what really happened: the medical assistant went into the exam room while I emptied my bladder before the SIS, went into my purse, went through my wallet, took a photo of my credit card (and who knows what else), and then used my credit card to order lunch (delivered to IVFMD Boca office) as well as hundreds of dollars to online retailers, Starbucks, and McDonalds.
It's important to note: One thief does not make a whole business bad. I made it clear to IVFMD that I initially wanted to continue with Scott Roseff but that I wanted to put their business on notice that they had a thief in their office. However, Scott Roseff never called me or my husband to check in on us, to apologize, to say he hoped we could trust him, or to assure us that this was one bad apple in his office. No one called us to get us in earlier. In fact, no one, including Board Certified Roseff, ever called us to discuss ANY results from our thousands of dollars' worth of tests. To this date, more than three months later, Scott Roseff has yet to apologize to us or to check in. In fact, the only person who ever apologized to us and seemed sincere was Gelyssa, the nurse.
By Yelp Reviews on 01/25/2023
Review of IVFMD South Florida Institute for Reproductive Medicine from Tadd Gorfido
Dr Macarthy is one of the best around. I highly recommend you consulting with her before making any decision about a reproductive specialist. We tried another popular place but we were treated like a number and actually never even recieved a call back when tests results were ready nor did they even notice that we changed doctors, they just never called us! Dr Macarthy made our dreams a reality and treated us like family along the way. We still have a relationship with her to this day, 4 years later!.
By Google Reviews on 05/23/2019
Review of IVFMD South Florida Institute for Reproductive Medicine from Linda Warren
My husband and I struggled to conceive for over a year. We also had experienced a miscarriage. After a horrible experience with IVF of Florida, my doctor referred me to Dr. McCarthy and IVFMD in Jupiter. I cannot say enough positive things about this office and the experience we had with all of the staff. The frustration and struggle to have your own baby is more than enough to handle and when you are forced to take steps towards fertility treatments and admitting you need a little help to achieve the dream, it's nice to have a place that cares and remembers the sensitivity of the issue. Dr. McCarthy took the time to really get to know our situation and was always positive every time I had an appointment. All of the staff is unbelievably friendly! We were able to get pregnant with twins on our first round of IUI! Our boys are due in February 2017 and we cannot wait to bring them in to see the people who made it all possible! Thank you!!!!
By Google Reviews on 05/23/2017
