Audubon Fertility – New Orleans

Unfortunately, our experience with Audubon Fertility started well but quickly began to unravel. After our egg donor had her AMH and AFC tests, I repeatedly asked the clinic for the results. The clinic told me over the phone, "the results are fine," but would not provide specifics. As paying clients, we were entitled to see these results, and it was frustrating that they withheld them for so long. When we finally received the test results, it was too late to make any changes to our plans. Upon consulting other clinics, we learned that our egg donor likely didn't have enough time between stopping birth control and undergoing the egg retrieval. Audubon's lack of transparency limited our ability to make an informed decision.
Things continued to go wrong. When it came time for genetic testing, the clinic made a significant mistake. They filled out the paperwork as though our egg donor was anonymous, which meant we couldn't obtain the combined genetic report from MYRIAD. While this mistake might seem small, it was just one of several errors made by Audubon throughout the process.
The next issue arose when it was time for sperm collection. Months before our appointment, I asked what we needed to do to prepare. I was told, "nothing, you're fine." However, we later discovered we should have been taking vitamins to improve sperm quality, which Audubon never mentioned. While I could have researched this myself, I trusted the clinic's guidance, which turned out to be a mistake.
When we arrived for the physical examination, we were told we had to undress and undergo a full check, including a visual inspection of our genitals and feet. When I questioned this, the nurse explained it was an FDA requirement. I reached out to several friends who had been through surrogacy, both gay and straight, and none of them had been required to do this. I can't help but feel this extra step was due to the fact that we are a gay couple.
The final straw was the egg retrieval process. Audubon scheduled the retrieval for a Monday, but we later learned that egg retrievals should be timed based on AMH levels, usually 34 to 36 hours after the trigger shot. When I asked the clinic how they managed to schedule the retrieval without monitoring AMH levels properly, the patient liaison said, "We schedule retrieval early in the 36-hour window." This led to a high number of immature eggs being retrieved. After consulting two other clinics with exact dates and times, both agreed that the eggs had been retrieved too early.
Overall, I feel that Audubon Fertility did not prioritize us as clients, and we ended up wasting both our time and money. We didn't get many mature eggs, and unfortunately, our egg donor didn't either.
If you are part of the LGBT community and considering surrogacy, I strongly encourage you to look elsewhere. I genuinely believe that other clinics will provide better care, transparency, and respect for your time and resources.

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This review has sat in my drafts for almost a year. I wasn't sure if I'd ever share on Yelp but decided to in hopes it may help someone. My husband and I were looking forward to starting a family and after trying on our own with no results we were referred by my gynecologist to Audubon Fertility.

Audubon Fertility is dedicated to helping individualscouples achieve their dream of starting a family. Not to get too personal (or long winded) but after a year and a half of fertility treatments and procedures we successfully conceived via IVF and are now parents to a beautiful and strong baby girl.

At Audubon Fertility, they understand that each patient's journey is unique, and provided us with personalized care and support from the first consultation appointment til graduation day (at 10 weeks gestational age)! Drs. Wells and Ulrich are very knowledgeable and skilled at their craft. My interactions with the front desk, nurses, NPs, phlebotomist (Ms. G!!!), and the insurance/billing team were positive and helpful during the entire process. Transparency, transparency, transparency, was very important during this process and all of our documents, labs, medications list, visit notes, etc. were easily accessed via the web based patient portal.

The clinic offers a comprehensive range of fertility services, including fertility testing, in vitro fertilization (IVF), intrauterine insemination (IUI), egg freezing, and preimplantation genetic testing. They also provide fertility preservation options for individuals who wish to delay parenthood due to medical or personal reasons.

If you are seeking compassionate and expert fertility care, I highly recommend scheduling a consultation with Audubon Fertility to support you on your path to parenthood.

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If you're debating taking the scary next step of seeking fertility help, DO IT WITH AUDUBON FERTILITY! You will not regret it. I remember walking into the office so afraid and so let down with my own body for even needing to be there in the first place. From our first appointment, to our last the entire audubon staff made us feel like family. It's like having the biggest support system in your corner you didn't know you needed. Every step of the way through the IVF process they're there to cheer you on for the wins and hug you for the losses. At 10 weeks pregnant when we graduated Audubon Fertility I did not want to leave! I wish Dr. Wells and Dr. Ulrich could be the ones to deliver my baby! We wouldn't be patiently awaiting the arrival of our sweet girl if it wasn't for the entire staff at Audubon. My husband and I cannot thank them enough!

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I would ABSOLUTELY give 0 stars if possible. This place is a MONEY PIT!!!! They tell you the cost of IVF if near $40,000. Well my friends, thank God I got a second opinion from another office with an EXTREMELY reputable doctor who told us that this price is completely bizarre as it costs at most $25,000 for IVF.

On top of these people ripping off people that are already in a vulnerable position, I went through 5 months of treatment without Dr. Wells ever seeing me. I was paying an incredible amount of money to ONLY be seen by the nurse practitioner. Even with multiple failed procedures, I was still unable to see or even speak to the doctor.

On top of this, although I complained of pain and other issues after my d and c surgery for a miscarriage, Dr. Wells wouldn't see me. It took me going to a series of other doctors over the course of 3 months for someone to FINALLY catch an infection that could have ONLY been caused by "foreign objects, such as those from a surgery".

Do NOT waste your precious time or money at this place. All it does is leave you in mental, physical, and financial hell.

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I am a physician myself and I am totally appalled by the experience we had. We only saw the doctor for our first visit then proceeded to do 5 IUI without ever seeing the doctor again. There was never a regrouping after the procedures to discuss a game plan. After 4 failed attempts my wife begged me to take off the day she went back to find out if we were pregnant with our fifth attempt. We got the phone call from one of the nurses, and she said "I'm sorry the [pregnancy] test was negative. Let us know when you want to come in for the next round." There is no compassion at all and a total feeling of a production line.

Today, two and a half months after our last attempt, my wife randomly logged into her patient portal to find a balance due of over $400.00. After reviewing our credit card statements, she found that all of those bills had been paid. One of the bills was from 11 months ago - that one time we saw the doctor.

We have sought treatment elsewhere. Their pre-visit paperwork is more thorough than any test this clinic ever preformed.

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The fertility process for us was daunting as a same-sex couple but Audubon Fertility made us feel safe and cared for throughout our entire time with them. The staff is incredibly friendly and thoughtful, after a few visits they knew who we were and took extra care to help us feel comfortable.

WE CANNOT SAY ENOUGH GOOD THINGS ABOUT JAIME. We saw her for all but two of our visits and she was just as invested in our success as we were.

The team was always honest about pricing and worked with us to ensure we knew all of our options.

Whether you are struggling to conceive and just needing a little help along the path, Audubon is definitely for you. P.S. I cried like a baby after our last appointment because I wanted to stay with them throughout our entire pregnancy.

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So I was hoping to be able to write this review after getting a BPF... but anywho. Here we go.

So my experience with doctor wells was mostly positive. The staff is friendly. I've never waited long even when I had to go in without a appointment.

One star was lost because I felt like Dr. Wells wasn't open to our plan of using a known donor. I understand it's more difficult but that was our preference.

Another star(which probably should be a separate review in itself with one star) was lost due to Vivere center next door. They were extremely unprofessional. I sat in the waiting room for over 30 minutes for my hysterosalpingogram (HSG). When someone finally came to tell me they were running behind schedule she then she said I would not being going in a OR. I was not okay with that seeing as I had just paid them $500. They set me up in a corner behind a curtain to do my procedure.

The procedure with Doctor Wells student, (I wish I could remember her name she was so great!) went very well.

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This clinic was so wonderful to my husband and I as we went through our fertility treatment journey. I previously worked in a specialty doctor's office and I know from experience it is challenging to handle such sensitive issues on a daily basis. We are so thankful for each employee being personable and handling everything in such a professional and caring way. Dr. Clisham, his nurse Kim, and Esparanza are all so kind and I felt they truly cared about us. I have recommended the clinic to several friends who have also had wonderful experiences. Good luck to any of you looking for a clinic and I hope you have as great of an experience as we did.

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