Reproductive Endocrinology Associates of Charlotte (REACH)

I am beyond grateful to REACH Fertility for making our dream come true. After a long and emotional journey, I’m finally pregnant — and I just graduated from the clinic with a strong heartbeat and a healthy baby!nnFrom the very first visit, the entire team treated us with compassion, patience, and true expertise. Dr. Crain, Ann Merline, and every PA (Wonderful Taylor), nurse and phlebotomist (Huge kudos to Jamie, Capri, Brylea and Hailey) and staff member (special shoutout to Stephanie Graham) went above and beyond to ensure I felt cared for, informed, and supported through every single step — from retrieval to transfer and follow-up. The embryology lab is second to none and the embryologists are masterminds, incredibly skilled and compassionate on updates (Devi, a true angel on earth). The Caremaps technology is an absolute blessing and cutting edge, and REACH is the only clinic in the entire US with it!nnIVF can be overwhelming, but at REACH, I never felt alone. They celebrated each milestone with me and showed such genuine care. I can’t thank this clinic enough.nnIf you’re considering fertility treatment, trust this team. They are not just skilled — they are kind, thorough, and truly invested in your journey.nnThank you for everything, REACH. I’ll carry your care with me always. We’ll be back for baby n.2!

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I am very thankful to Dr Ann Morris and team for the guidance and care throughout my IUI journey.We’ve received the wonderful news we had been hoping for I am very glad that i choose Reach for this wonderful thing. We are incredibly grateful for everything you’ve done for us and will always remember your role in helping us take this important step toward growing our family..

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My experience was beyond amazing. The team from day one was overly informative, supportive and helpful! They helped us achieve a dream of ours of becoming pregnant. We are finally expecting our first child after so many no’s!!!! After being patients at two different clinics and not getting any results, we finally found REACH in May of 2024 and we became pregnant in November 2024. God is good. Thank you Dr. Taylor, Stephanie, Gillian, and Dr. Crain. Our miracle workers on earth. Thank you so much for being heaven sent! I highly recommend!!!

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If I could give this place less stars I would. No one cares, it’s all about money. Please go somewhere more competent and reliable.nnWe were all paid up for a treatment that happened in October and it is now January and they are still trying to add charges onto our account. Asked to speak to someone about the charges and everyone gives us a different answer. Asked the manager to give us a call (Melinda) and it’s been two weeks and she still has not reached out. Medical team isn’t great either. They all seem like they hate their job and do the bare minimum. They messed up on our IUI dates so we had to do a natural cycle due to their incompetence.nnI beg you to go somewhere else. Where they care about your treatment and are knowledgeable. Give your money to a fertility clinic that is actually in the business of helping people and aren’t here just to cut a check..

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The drs and medical staff here are 10/10! They helped us have our baby and we couldn’t be more grateful!…. The billing department however, is nothing short of a headache. They clearly have no idea how to work with insurance companies. Not only do I have issues every year getting my prior authorization sent correctly to my insurance. I’m now having issues getting them to send the correct documentation and paperwork to my insurance company for cryopreservation due to my husband's cancer diagnosis. It’s unbelievably disappointing to have to deal with billing issues after a cancer diagnosis. I have given multiple recommendations for friends to come to REACH and I will be hesitant to do so in the future..

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