SRM Spokane Reviews
By Google Reviews on 04/03/2025
Review of SRM Spokane from Jaycee C
SRM Fertility in Spokane exceeded my expectations. Every appointment has been a pleasant experience, and I always felt like a valued patient. The customer service is truly exceptional & the staff are always friendly, helpful, and willing to go the extra mile. I wholeheartedly recommend SRM Fertility to anyone looking for a supportive and professional fertility clinic. I especially want to acknowledge Christie Hume, who is absolutely amazing. She always took the time to answer our questions thoroughly, explain the process in detail, and address any concerns we had. We felt like she genuinely cared about our success.
Review of SRM Spokane from BrittneyAndRJ Moss
I appreciate the care the SRM staff has provided us and would recommend them to those seeking an RE. I have interacted with almost all the nurses and techs, and of course Dr. Houmard, and they truly lead a compassionate practice. The nursing team is very responsive, and I never have to wait long for a random question to be answered. They do use a portal system, which I prefer due to my own work - it’s easier to always have documentation to refer back to. The billing has always been made clear to me on what my coverage is vs out of pocket, and they are also responsive when I have had questions. I decided to work with SRM because I wanted a female lead physician and care team. I also appreciate Dr. Houmard’s lengthy credentials. She has a very calm bedside manner. When we have questions about a treatment plan, or previous cycles, she offers her recommendations but is open to discussion weighing our goals vs what we can do today. I do think they try to not recommend the most expensive options outright, to let the patient come to their own conclusions. I do wish they would have presented some information differently (PGT testing - pros and cons), in retrospect I would have made a different decision on our first cycle, but it’s all a learning process. As a patient you have to advocate and educate yourself. Day to day interactions are mostly with the nursing teams, and they are knowledgeable and attentive, and can handle tough situations. I appreciate that I see the same faces throughout. All in all, we have felt supported as we move through this “journey”.\n\nEdit to add: we welcomed our rainbow baby this year. We are so grateful to have her and for SRM.
By Google Reviews on 06/12/2025
Review of SRM Spokane from Kisha Kalapu
I had an HSG procedure done here and it was so incredibly painful, not to mention hearing my tubes are blocked on both sides, and the bedside mannor by the staff was so cold. They made me feel so uncomfortable and like I was just a number to them, no compassion, no kind words. Please save yourself the trip and find somewhere else..
By Google Reviews on 06/12/2025
Review of SRM Spokane from Physician MD
Dr. Houmard's practices raise significant ethical concerns and detract from the integrity of our profession. She charges patients $300 for an initial consultation, yet neglects to review their medical records or reports. Furthermore, she tends to avoid patients who may impact her success metrics. Look to Seattle, Boise, or SLC for numerous other reproductive medicine specialists who demonstrate genuine compassion and commitment to their patients’ well-being. The SRM business model leaves out any support of their patients..
By Google Reviews on 04/03/2025
Review of SRM Spokane from Dylan Painter
Two unprofessional appointments in a row has resulted in us leaving this clinic for another one.\n\nOur most recent IUI procedure was performed by two younger employees who both seemed unsure of how to perform the procedure and it felt like they were essentially "winging it". For reference it took four attempts over the span of 30 minutes when our first two procedures performed by ARNP Hume were one attempt each and in and out in approximately five minutes. Side note we love working with ARNP Hume. She is very professional and kind and we have no negative experiences with her.\n\nMore recently we had a consultation with Dr. Houmard. She came to the meeting late and unprepared. She was obviously reading the chart notes for the first time as she was speaking to us. Additionally the chart notes didn't accurately reflect the procedures we had already completed, missing our most recent visit from 2 months prior..
By Google Reviews on 02/03/2025
