Care Fertility TOOWOOMBA

Care Fertility TOOWOOMBA

At Care Fertility we pride ourselves on providing quality care. Below is a list of four areas which align with how we are committed to patient safety. 

1. Clinical Risk Management (making sure our services are safe and minimise risk of error)

• Our culture requires staff to report incidents, risks and near misses;
• Our policies outlines the process for assessing and investigating incidents;
• Our clinical policies are developed in accordance with evidence based best practice;
• Clinical, risk and safety policies are reviewed on a regular basis and updated as required;

2. Clinical Effectiveness (making sure that the clinical services we provide are effective)

• Quality Indicators are used to measure and monitor performance;
• Quality Indicators are benchmarked against national standards;
• Serious clinical incidents are reported and investigated;
• Audits are performed on a regular and continuous basis;
• All facilities where procedures are performed under general anaesthetic are fully accredited (even where it is not required by regulation).

3. Effective Workforce (making sure our staff are competent and up-to-date)

• All existing and new medical and allied health personnel have appropriate qualifications and meet standards for ongoing professional development;
• Our staff are offered targeted education
• Our staff have regular competency assessments
• Staff are orientated and updated on quality and risk systems.

4. Consumer Participation (involving our patients and carers in their care)

• Consumer complaints and feedback processes are managed in a timely way;
• We regularly seed and value consumer feedback
• We periodically conduct surveys to inform strategic and business planning;
• Consumers participate and partner in improving patient experiences and health outcomes;
• Health and safety performance is publicly available on hospital website; and
• Open disclosure between clinicians and consumers is actively promoted when things don’t go to plan.